Dear Vodacom
I recently received a letter from you in the post stating that If I do not pay my account within 7 days and supply proof of payment you will swiftly fry my two phones and discontinue both my contracts. You have decided to charge me for the remaining balance of the contract (a total of R3978.52) but you still see it fit to disable my apparatus. How can you justify this? First of all, I had problems paying the account. I asked for a payment arrangement and you said this would be OK. Next thing I know, I receive this letter. Please explain yourself. How can you disable my two phones if you are making me pay for them?
Secondly, after you first blocked my line for not paying, I went out and bought 2 VODACOM sim cards to use in the meantime, one for my fiance and one for myself, of which I bought a 2 Gig data bundle. I woke up this morning, not only to read the letter you mailed me but also to get an sms from you stating that the remaining 1 Gig on my data bundle has now expired. EXPIRED? DID I BUY MILK ? I paid for this up front. HOW can you just throw my money away like this? Please explain yourself.
Furthermore, If you are not a manager, do not attempt to call me as my previous experience with your call centre has left me foaming at the mouth due to the lack of intelligence your company puts as its face to the world.
Regards,
Nicholas Duncan
keywords: vodacom
